Terms & Conditions

Returns Process
We offer returns on Full Priced items OR Sale items discounted by up to 25% off. If the sale item has been discounted by more than 25% it is strictly FINAL SALE.
 
Steps to follow:
 - Email aurelia.onlinestore@gmail.com to obtain a Returns No (RA#)
- Ensure your items is unworn and tags are still attached.
- Send it back to us (via trackable post) within 7 days of receiving your item.
 
Aurelia Boutique
Shop 2, 10 Main Street,
Mornington, VIC 3931
 
Approved returns can choose from the below options:
 
1) Another size or item if available
OR
2) Store credit note
(no expiry date,  the credit note is valid until you find something else).
 
- Customers are responsible for return shipping on these items & will not be refunded the original shipping amount.
 
- If you receive an item believed to be faulty, please send photos to aurelia.onlinestore@gmail.com within 7 days of receiving your item. Aurelia reserves the right to repair or replace items deemed faulty. If we are unable to repair/replace your item, a refund will be issued including reimbursement of return postage.
 
Pre-Order
When placing a Pre-Order please make sure you are 100% happy to wait for you items to arrive. We are not able to cancel or change items in a Pre-Order once the order is placed. The delivery dates listed are an estimate, your item may arrive earlier or later. Upon placement of your pre-order you will receive a Confirmation email, we will then contact you again once your item is ready to be shipped or ready to be collected in the boutique.
 
*Discount codes are not valid on "PRE-ORDER" items. Pre-Order is offered so that customers may secure an in-demand item ahead of time.
 
SALE ITEMS
SALE items including the use of any discount codes of 25% or more are FINAL SALE. Pls choose carefully as we strictly do not allow any returns on these items.